A list is required to store contact details to be used in future campaigns, segments, and workflows. There is no limit to a number of lists allowed for an account, and there is no limit on how many contacts are allowed in a list.
A summary of options alongside your contact list name:
Export: This allows you to export all the contacts from that list. When clicked, it will start exporting contacts and its progress can be tracked from the notification bell along the top of the screen.
Import: This allows you to import contacts into that list. When clicked, you will be shown a pop-up box where you can select different options for importing a list. There are 3 options; file import, FTP import, automatic import.
Contacts: Click on this option to view the contacts in a particular list. This option will display all the contact emails, first name, last name, created at, updated at, status, click rate, open rate and an option to edit or delete the contact.
Status: filter shows the current status of the contacts in the list. This option allows you to edit the status of a contact manually (e.g change from subscribed to unsubscribed).
Email: This is clickable. Clicking on a contact email will open an individual contact show page.
Edit: Click on edit below the list name to modify the list details.
Delete: Click on delete to remove the list. **Not recommended, since doing this could cause reporting issues.**
Refresh: Click on refresh to see the latest count of contacts per their status (active, unsubscribes, soft-bounces, hard bounces) on the right side.
Details included on a contact show page:
Default/Custom Fields: This shows the default fields, custom field, and values.
Global Unsubscribe List: This shows if a contact is present in the global unsubscribe list.
Lists: This shows all the list subscriptions for a particular contact.
Tags: This shows all the tags in which that particular contact is present. We can add or delete a contact from a tag using the edit option. Tags are also clickable.
Workflows: This shows all the workflows, current status (active, paused, finished), starting date of a journey in a workflow, and an option to ‘End Workflow’. All workflow names are clickable on this page. When clicked, it will open the workflow builder.
Latest Campaigns: This shows the last 5 campaigns sent, their status (delivered, opened, bounced), and sent date. These are clickable. Clicking them will open a campaign report page.
Contact Report Graph: This displays the opens, clicks, bounces and sends in a graphical representation.
Product and Revenue: This shows the total orders, as well as total revenue, total products purchased, and total items purchased.
Latest Orders: This shows ID, grand total, original order ID, products purchased, and order status.
Statistics (Located under 'Details' tab): This shows total sends, opens, clicks, bounces and complaints.
The click rate and open rate values on a contact list details page are clickable.
Click Rate shows all the URLs, browsers, and recorded at data for a contact.
Open Rate will show browser and recorded at details.