A Delay widget enables you to keep a workflow suspended for the amount of time set in the widget. Once the delay gets over, the workflow will move to the next element in the workflow.
Delay
The Delay widget enables you to delay the next action for minutes, hours, days, or months. For example, you set a 30-minute delay in this widget. When the workflow reaches this element, it will delay for 30 minutes and then continue the journey in the workflow.
📋 Note: Delays are normally meant for long periods of time (for example, days or hours); however, for testing purposes, you may want to set the delay to a shorter duration. A delay of 15 minutes is the minimum recommended period in this case.
The following screenshot shows how the Delay widget appears on the canvas:
The following screenshot shows the Delay dialog box that appears when you double-click the widget:
Delay Until
The Delay Until widget has multiple delay functions. You can use any of the following delay options:
- Date and Time: You can select a day, month, year, and time.
- Rolling Delay: You can select a day of the week or Everyday indicating any day of the week, along with time. When a contact reaches the delay, they remain in the delay widget until the selected date and time has elapsed.
📋 Note: The last selected option is run until you open it again. If you choose a time frame under Date & Time and select a range under Rolling Delay before saving it, only Rolling Delay will work.
The following screenshot shows how the Delay Until widget appears on the canvas:
The following screenshot shows the Date & Time tab of the Delay Until dialog box:
The following screenshot shows the Rolling Delay tab of the Delay Until dialog box:
