Delay elements allow you to keep a workflow stationary for the amount of time set in the element. Once the delay gets over, the workflow will move to the next element in the workflow.
Note: These are delays for Data Journeys, to learn about Campaign Workflow Delays, click here.
Delay
Using this element, you can delay the next action for minutes, hours, days and months.
Example: You set a 30-minute delay in this element. When the workflow reaches this element, it will delay for 30 minutes and will then continue the journey in the workflow.
NOTE: Delays are normally meant for longer periods of time (e.g. days, hours). Sometimes for testing purposes, you may want to set the delay to a shorter duration. A delay of 15 minutes is the minimum recommended period in this case.
Delay Until
This element has multiple delay functions.
There are 2 types of delays that can be set in this element:
- Date and Time – You can select day, month, year, and time.
- Rolling Delay – You can select a day of the week, or every day, and a time. When a workflow reaches the delay, it will remain in the delay element until the selected date and time has elapsed.
NOTE: The last selected option will run in the delay until you open it again. If you choose a time frame under ‘Date & Time’ and select a range under ‘Rolling Delay’ and save it, only ‘Rolling Delay’ will work.