Within our Maropost Help Centre, it's easy to create support tickets and also access them to check the status all in one place! Here's how to go about it:
Create an account
The first thing you'll need to do is create an account within our Help Centre. You can do this by visiting this link. A popup will appear and you need to click 'Sign Up.'
Feed in your information and you'll receive an e-mail notification from us!
Create a support ticket
Submitting a ticket via our Help Centre is quick and easy! There are multiple ways to do this:
1. From the Help Centre
If you are on the Help Centre Home Page or on a support article, you will notice 'Submit a Request' on the top right corner of the page.
Click on that and you'll be redirected to a new page where you'll have the option to choose between 'Submit a Ticket' or a 'Feature Submission'
Once you choose an option, a form will generate and all you need to do is fill in the information requested. As soon as it is done, you'll receive an e-mail confirming the creation of your ticket.
2. From the Help Widget
On the bottom right hand corner, there's blue Help widget that you can click. From there, you'll follow the same workflow as above to submit a ticket.
Accessing your tickets
You can access your ticket from our automated e-mail replies and notifications that will be sent to your inbox every time there is an update. The best way to view all your requests (current and past) is by visiting the customer portal found here.
Once you login with your Zendesk credentials, you'll be redirected to a page where you'll be able to see:
- The status of your requests (Open, Awaiting your reply, Solved, & Any.)
- Requests you're currently cc'd on
- Contributions to posts, community and article comments
- Any posts or articles that you're following
You can also create a ticket from this page by clicking on the blue widget as well. We will soon be adding the ability to submit a ticket from this page as well.